Shipping policy

Shipping Policy

Thank you for choosing EzBuyCo. EzBuyCo is a multi-vendor online marketplace, which means products available on our platform may be sold directly by EzBuyCo or by independent third-party sellers. Shipping costs, methods, carriers, and delivery times may therefore vary depending on the seller and product.

Shipping & Taxes

Taxes: Applicable sales and shipping-related taxes, when required, are calculated at checkout based on the order and shipping destination.

International Shipping: International shipping availability, rates, customs duties, taxes, and other import-related charges may vary depending on the product, seller, and destination. Any charges collected by EzBuyCo will be displayed during checkout. Customers are responsible for charges not collected by EzBuyCo unless otherwise stated during checkout.

Free Shipping on EzBuyCo Products

EzBuyCo offers free standard shipping on eligible orders over $10 within the 48 contiguous United States when the products are sold directly by EzBuyCo.

This free-shipping offer does not automatically apply to products sold by independent third-party sellers on the EzBuyCo marketplace.

Third-party sellers may establish their own shipping rates, free-shipping thresholds, shipping methods, and delivery options. Any applicable shipping charges will be displayed at checkout before you complete your purchase.

An order containing products from multiple sellers may have different shipping charges or shipping methods for different items.

Some third-party sellers may independently offer free shipping on certain products or orders. When available, this will be reflected on the applicable product or during checkout.

Shipping Timeframes

Products sold directly by EzBuyCo are generally shipped and delivered within approximately 2–8 business days, depending on the product and destination. In some cases, delivery may take up to 10 business days.

Third-party sellers may have different processing and delivery timeframes. Estimated delivery information for marketplace products may vary depending on the individual seller, product, carrier, and destination.

Business days are Monday through Friday, excluding applicable holidays. Orders placed on weekends or holidays may not begin processing until the next business day.

Shipping Delays & 30-Day Guarantee

For eligible products sold directly by EzBuyCo, if a package does not arrive within 30 days from the date of purchase, EzBuyCo will provide a full refund under our 30-day delivery guarantee.

EzBuyCo is not responsible for delays caused by third-party shipping carriers, severe weather, natural disasters, holidays, incorrect delivery information, or other circumstances outside our reasonable control. However, eligible EzBuyCo-direct orders remain covered by our 30-day delivery guarantee.

Products sold by independent third-party sellers may be subject to the applicable seller’s shipping, cancellation, refund, and resolution terms, as well as any marketplace protections provided by EzBuyCo.

Express Shipping

Express shipping may be available for certain products for an additional charge. Availability and pricing depend on the product, seller, destination, and carrier.

Purchasing express shipping does not guarantee that a carrier will be unaffected by circumstances outside the seller’s or EzBuyCo’s control.

Tracking Your Order

When tracking information is available, it will be provided after your order ships, typically by email and/or through your EzBuyCo account.

Orders containing products from multiple sellers may arrive in separate packages and may have separate tracking numbers.

Lost or Stolen Packages

For eligible products sold directly by EzBuyCo, if your package is confirmed lost, you may be eligible to:

  • Receive a replacement at no additional cost; or
  • Receive a full refund for the affected purchase.

If tracking shows that a package was delivered but you believe it was lost or stolen, contact EzBuyCo Customer Support as soon as possible so we can assist with investigating the shipment.

Please allow up to 2 business days for us to review and begin resolving eligible lost-package claims.

For products sold by third-party marketplace sellers, resolution procedures may vary depending on the seller and circumstances of the shipment.

Multiple Sellers and Shipments

Because EzBuyCo is a multi-vendor marketplace, a single order may contain products from EzBuyCo and one or more independent sellers.

As a result:

  • Products may arrive in separate packages.
  • Different shipping rates may apply to different products.
  • Different carriers may be used.
  • Delivery dates may vary between products.
  • EzBuyCo’s free-shipping promotion may apply to EzBuyCo-sold products while shipping charges still apply to third-party seller products.

All applicable shipping charges will be shown during checkout before payment is completed.

Shipping Carriers

EzBuyCo and marketplace sellers may use multiple shipping carriers depending on the product, destination, and selected shipping method. Carriers may include UPS, USPS, FedEx, DHL, and other regional or international carriers.

Customer Support

Our customer support team is available to assist with questions regarding orders placed through EzBuyCo. We aim to respond to customer inquiries within 24 hours.

Customer support is currently provided in English.

Summary

  • Free standard shipping over $10 applies to eligible products sold directly by EzBuyCo within the 48 contiguous United States.
  • Independent third-party sellers may charge their own shipping rates and establish their own free-shipping offers or thresholds.
  • Shipping charges are displayed at checkout before purchase.
  • Orders containing products from multiple sellers may arrive separately.
  • EzBuyCo-direct products generally arrive within 2–8 business days, with some shipments taking up to 10 business days.
  • Eligible EzBuyCo-direct orders are covered by our 30-day delivery guarantee.
  • Express shipping may be available for an additional charge.
  • Multiple carriers may be used, including UPS, USPS, FedEx, and DHL.

Contact Us

For questions or concerns regarding an order, contact us at support@ezbuyco.com or visit the Contact Us page on EzBuyCo.